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Feedback and treating customers fairly

We are keen to hear feedback from any of our clients, so please feel free to tell us if we got things right or if there are areas we can improve upon.

We adhere to the TCF guidelines to make sure that our dealings with you are clear, fair and transparent and use plain English terminology rather than industry jargon.

If, however you encounter any problems and need to complain please contact us at:

Complaints handling
Grey Matters – Mortgage Studio Ltd
14 Taylors Road
Stotfold
Hitchin
Herts
SG5 4AQ

Tel 01462 630622
contactme@gmmstudio.co.uk

If we are unable to resolve a complaint to your satisfaction, then you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service. You may be able to submit a claim through the EU Online Dispute Resolution Platform if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.